Privacy Policy

Privacy Notice

Privacy Notice
Effective Date: 1st Jan 2025
Last Updated: 1st Jan 2025

1. Introduction

Shipfacet (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our users’ information. This Privacy Notice describes how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) platform for shipping and logistics (the “Service”).

By using our Service, you agree to the practices described in this Privacy Notice. If you do not agree, please refrain from using our Service.

2. Information We Collect

We may collect the following types of information:

A. Information You Provide

  • Account Information: Name, email address, phone number, company details, and login credentials.

  • Billing Information: Payment details, billing address, and transaction history.

  • Shipping & Logistics Data: Shipment details, delivery addresses, tracking numbers, and package contents (if applicable).

  • Customer Support Data: Communications with customer support and any additional information provided.

B. Information Collected Automatically

  • Device and Usage Information: IP address, browser type, operating system, referring URLs, pages visited, and interaction data.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze usage trends.

C. Information from Third Parties

  • Business Partners: Data shared by shipping carriers, suppliers, or logistics partners.

  • Analytics Providers: Third-party analytics services that provide usage insights.

  • Publicly Available Sources: Business-related information available through public databases.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our SaaS platform.

  • User Authentication: To verify user identity and manage access controls.

  • Customer Support: To respond to inquiries, troubleshoot issues, and provide assistance.

  • Billing & Payments: To process transactions, invoices, and financial records.

  • Compliance & Security: To prevent fraud, ensure security, and comply with legal obligations.

  • Marketing & Communication: To send service updates, promotional offers, and industry insights (you may opt out at any time).

  • Analytics & Improvements: To analyze trends, measure performance, and enhance user experience.

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors that assist in operating our platform (e.g., payment processors, cloud storage, analytics providers).

  • Logistics Partners: Shipping carriers and suppliers to facilitate order fulfillment.

  • Legal Authorities: When required by law or to protect our rights, users, and platform security.

  • Business Transfers: In case of a merger, acquisition, or asset sale.

5. Data Security & Retention

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. We retain information as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required by law.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Correction: Request access to or correction of your data.

  • Deletion: Request deletion of your personal data where applicable.

  • Opt-Out: Manage preferences for marketing communications.

  • Data Portability: Request a copy of your data in a structured format.

  • Restriction & Objection: Restrict processing or object to certain uses of your data.

To exercise these rights, contact us at [email protected]

7. International Data Transfers

To fulfil the request and orders, your data may be transferred to, stored, and process across borders in a country with different data protection laws. We ensure appropriate safeguards are in place to protect your data.

8. Children’s Privacy

Our Service is not intended for individuals under the age of 18, and we do not knowingly collect data from minors.

9. Updates to This Privacy Notice

We may update this Privacy Notice periodically. The “Last Updated” date reflects the latest revision. Continued use of the Service after updates constitutes acceptance of the revised Privacy Notice.

10. Contact Us

For questions about this Privacy Notice or our data practices, please contact us at:

[email protected]